One Step Closer to Being Human
Outside of driving, nothing gets me more frustrated than dealing with the terrible customer "service" you get calling most companies. This is frequently (though not always) due to the computer voice trees they set up.
If you have to deal with the same, then I heartily recommend Paul English's GetHuman.com
, which offers ways to escape these computers in the form of better phone numbers, special key combinations and other tricks. The recent interview with English on KQED (to which I would link, but I can't find it) made note of the common policy of "trapping" calls -- deliberately trying to stop callers from reaching a human, so as to save on costs. The cost it increases -- angry customers -- seems to only gradually be appearing in the corporate calculus.
Right now the site has a lot of US companies up, and are hoping to expand into Canada. What they need to expand are some volunteers to test submissions. These guys are are heroes, so if you're looking to do something good out there, this isn't a bad place to try.UPDATE by SAHELI
: Scotto noticed that this is the blog's 1001st post, so I'd like to thank all the humans, robots, marsupials, otters, cephalopods, insectivores, pirates and ninjas who read and write for this blog. Thank you for participating!!